FAQ – Board portal

Frequently Asked Questions

If you are part of a board, you know how important it is to keep track of meeting materials, minutes, and communication – before, during, and after board meetings.

Here you will find answers to some of the most common questions about BetterBoard’s board portal. You can read more about features, security, pricing, operation, support, and how the portal can help you structure and digitalize board work.

Hopefully, this FAQ gives you answers to some – or perhaps all – of your questions. If you would like more information, you are always welcome to use the contact form at the bottom of the page, and we will get back to you as soon as possible.

Getting Started

  • What is a board portal?
    A board portal is an advanced digital platform that not only facilitates meetings but also efficiently structures, shares, and archives the board’s documents. By using a board portal, the entire process around board work – before, during, and after meetings – is optimized, ensuring efficient and secure handling of all materials, no matter where you are.
  • Does BetterBoard offer board software?
    Yes, BetterBoard provides a complete digital solution for board work – with no installation required. Our cloud-based board portal gives the entire board easy access to all materials, wherever they are, making board work simple to manage and optimize.
  • Is installation required to use BetterBoard’s board portal?
    No, BetterBoard’s board portal requires no installation. Our cloud-based solution is accessible directly through your browser, whether you use a computer, tablet, or smartphone.
  • Is BetterBoard’s board portal free?
    BetterBoard’s board portal is not free, but we offer a 30-day free trial with no commitment, so you can easily experience the benefits of our solution.

Features

  • Are different user levels available?
    Yes, BetterBoard’s board portal offers five different user levels, making it possible to differentiate access rights and features. For example, the Observer level can grant external parties, such as auditors or lawyers, access to specific workspaces and materials without giving access to the rest of the board’s documents and meetings.
  • Is BetterBoard’s board portal available in multiple languages?
    Yes, our portal is designed for international users and is available in Danish, English, Swedish, and Norwegian.
  • Can I use BetterBoard’s board portal on mobile?
    Yes, our portal can be accessed via mobile, giving you access to board materials wherever you are.
  • Does BetterBoard offer personal support?
    Yes, we provide personal Danish and English support to assist with any questions or challenges. Our support team can be reached via email, chat, or phone, and responds immediately during opening hours.
  • Can board minutes be written directly in the portal?
    Yes, you can easily write, save, and archive board minutes directly in the meeting agenda in BetterBoard’s board portal. You can then send them for e-signature directly from the portal.
  • Can I create my own folder structure in the portal?
    Yes, our portal allows for a free folder structure, which can be organized to fit your needs for optimal document management.
  • Can multiple boards be managed with one login?
    Yes, with BetterBoard’s board portal, you can manage multiple boards with a single login, giving you a complete overview and optimizing your board work.
  • Does the portal have a search function?
    Yes, our built-in full-text search makes it easy to find documents and information across meetings and folders. It allows you to search for specific words in documents across the portal, ensuring compliance and helping you quickly locate what you need.
  • Does BetterBoard offer an annual wheel function?
    Yes, our portal includes a flexible annual wheel feature that visualizes the board’s yearly activities and deadlines. It can be customized to match the board’s fiscal year.
  • Can agenda items and documents be closed/hidden in meeting agendas?
    Yes, in BetterBoard’s board portal you can create closed items in your agendas. This lets you control access to specific items and documents when agendas and minutes need to be published. During the meeting, all participants can access both open and closed items, ensuring transparency. Afterward, you can generate two versions of the minutes: a complete internal version and an external version excluding confidential content. This flexible structure is ideal for boards handling sensitive information while still required to publish minutes.
  • Is there automatic numbering of agenda items?
    Yes, BetterBoard’s board portal offers automatic numbering of agenda items, ensuring correct order and professional structure, making preparation and review easier.
  • Can documents be moved between folders?
    Yes! In BetterBoard’s board portal, it’s easy and intuitive to move documents across folders. The archive allows quick reorganization of files, ensuring they are stored where they fit best.

Security

  • Can documents be signed with MitID in BetterBoard’s board portal?
    Absolutely. With BetterBoard’s board portal, you can sign documents using MitID, ensuring a high level of security and user-friendly authentication. We also support Swedish and Norwegian BankID. You can even customize signature methods at both document and user level, so some can sign with MitID while others use SMS PIN (two-factor) on the same document – without requiring additional authentication.
  • Can members be removed, and what happens to their data?
    Yes, as an administrator you can easily remove members as needed. When a member is deleted, their data is handled in accordance with BetterBoard’s policies. Deleted users will still have access to their signed documents for a limited period, allowing downloads before permanent deletion.
  • How is data secured in BetterBoard’s board portal?
    We protect your data with advanced encryption technologies, including SSL/TLS for data in transit and AES for data at rest, guaranteeing a very high level of security.

Contact us

Need help?

Our support team is ready to assist you with your board portal. You can contact us via email, phone, or chat during opening hours:
Mon–Thu: 08:00–16:00 · Fri: 08:00–15:30

  • support@betterboard.dk
  • +45 53 54 53 21
  • Chat med os